Refund policy

Returns

30-Day Return Window

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it — unworn and unused — in its original packaging. As a beauty product, we are unable to accept returns on nails that have been applied or worn.

Photo requirement: To initiate a return, you will be required to submit clear photos of the product in its original, unworn condition along with your receipt or proof of purchase. Returns requested without photo evidence cannot be processed.

To start a return, contact us at [email protected] with your photos and order details. Please note that returns will need to be sent to the following address:

Lashnetix c/o Workline 3PL
6600 Don Eisele Rd
STE 2
Columbus
43217
OH
United States of America


 

📦 Please note that all return courier costs and any repacking costs are the responsibility of the customer and will not be covered by Lashnetix. We recommend using a tracked shipping method, as we cannot be held responsible for items lost in transit. There is a 15% restocking fee on each item returned.

Items sent back without first requesting a return will not be accepted. For any return questions, reach us at [email protected].

Damages & Issues

Received Something Wrong?

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or incorrect, so we can evaluate the issue and make it right.

Exceptions

Non-Returnable Items

Because our products are personal care and beauty items, returns are only accepted on unworn, unopened sets. We cannot accept returns on nails that have been applied, worn, or removed from their original packaging in a way that prevents resale.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

Want a Different Style?

The fastest way to ensure you get what you want is to return the eligible item and, once the return is accepted, place a new order for the replacement.

European Union

14-Day Cooling Off Period

If your order is being shipped into the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification. Your item must be in the same condition as received — unworn, unused, and in its original packaging — along with your receipt or proof of purchase and required photos.

Return courier and repacking costs remain the responsibility of the customer.

Refunds

Processing Your Refund

Once we've received and inspected your return, we'll notify you of the approval decision. If approved, your refund will be issued to your original payment method within 10 business days. Please allow additional time for your bank or credit card provider to process and post the refund.

If more than 15 business days have passed since your return was approved, please contact us at [email protected].